To improve the ability of regulatory authorities, utilities, and relevant ministries that monitor and enforce quality of service requirements, IP3 has designed an intensive training course on Regulating Quality of Service: Planning, Compliance Monitoring, and Enforcement. In this course participants will explore the key elements to successfully regulate and monitor quality of service as well as examine practical examples illustrating “best practices” throughout the world. Special presentations will examine how to prepare monitoring checklists, how to benchmark service delivery vis a vis affordability, and processes for stakeholder communications.

IP3’s team of training experts offers practical experience with top presentation skills. Participants who successfully complete the course requirements will receive a Certificate of Achievement.