ToolBOX
Evaluation Matrix of Civil Service Human Resource Management in the European Union
| Purpose |
To help countries specify targets in order to attain the level of administrative development necessary both for EU accession and global competitiveness. The matrix assesses civil service management and the policy-making system. It was intended for EU candidate governments seeking to specify targets for their public sector. |
|---|---|
| Types of data used |
The matrix is designed for self- or external assessment. Judgments were reached on individual country assessments for each criterion in the matrix. World Bank staff and country officials assessed performance individually and jointly as a team, reaching a consensus on each variable. Each criterion was then assigned a numerical score between 0 and 5. A qualitative summary as well as notes on action required were also provided. |
| Methodology |
The matrix is divided into three administrative issue areas that are further categorized into specific dimensions or
objectives that are associated with well-performing, advanced country public administrations: Civil Service Human Resource Management
• Legal and ethical framework • Institutional framework • Employment and pay policy and management • Human resources management policies and practices • Training and career development • Management practices and culture Policy Formulation and Coordination
• Institutional arrangements • Policy processes and procedures • Human resources capacity
EU Accession Management
• EU accession strategy • Institutional arrangements • Management processes and procedures • Human resources issues
For each of these areas is provided good practice criteria, performance indicators used and benchmark information, and other optimal indicators. |
| Region |
Europe and CIS
|
| Area of Governance |
Public Administration
|
| Where to find this tool |